![]() This interface incorporated a progressive information capture form that leveraged data already stored within the Township’s Microsoft Access system from prior years (such as organization name, address, etc.).Ĭontractors simply needed to input their name and license number into the web interface and then select their company name and other corresponding information via point-and-click from the presented options (e.g. They created a user-friendly Web interface that integrated with OnBase, enabling contractors to input information. At the end of the year, additional staff were required to handle this workload. Township employees at the front desk were needed to manually look up information from the database and enter the contractor’s data, type up renewal information and take payments. To process the contractor information, contractors needed to visit the township offices. Additionally, manual processes such as managing and tracking the growing paperwork associated with contractor license renewals and supporting documentation became a challenge. However, when multiple users of the database grew and simultaneously needed to access many pieces of information in the database, it became a very slow and burdensome process. On a small scale this seemed to work adequately. The process to renew contractors’ licenses required querying a Microsoft Access database. One area that was in great need of scrutiny was the contractor license renewal process. With budgets tightening, limited programming staff and multiple employees needing to access various systems to accomplish their jobs, they decided to take a closer look at streamlining their information technology tools. ![]() Lower Merion Township had disparate information systems with varying data layouts that were becoming difficult to manage and maintain on a regular basis.
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